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Cookies & Privacy

Privacy Policy 

Last modified 04.06.18

Contact details

Warwick Fabrics UK Ltd, Unit 3, Gateway 12 Business Park, Hardwicke, Gloucester, GL2 2BY

Telephone: 01451 822 383 Fax: 01451 822 369

Website: www.warwick.co.uk Email: theteam@warwick.co.uk

At Warwick we value your privacy. It is important that you read and understand the privacy policy as it will explain how we collect and use your personal information and why we do this.

This policy relates to your use of this website and data gathered when you do business with us. These pages summarise how we record and use your personal information. All personal information is kept on secure servers.

General statement of our information handling policies

We recognize the trust you are placing in us through your dealings with us and we do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law your rights to privacy are also protected. Your visit to our website and your use of any of the services or features we provide is subject to our Terms and Conditions of which this privacy policy is part.

Data Protection

For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25 May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

What is personal information?

Personal information, or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.

What information we collect

We collect information you give us when you fill out forms on our website, order samples of our products, request / open an account with us or correspond with us by phone, email or otherwise.  We may collect the following information from you (this may vary according to your relationship with us):

  • Name
  • Date of birth
  • Gender
  • Contact information including email address
  • Demographic information such as postal address, phone number and postcode
  • Business name
  • Job Title
  • Profession
  • Payment information
  • Information about your preferences

We may also collect, and third-party providers of advertisements may also collect, information regarding your visit to www.warwick.co.uk. This may include where you are geographically, how you were referred to us (eg search engines or email marketing), your browser and device type, the pages you viewed and duration of your visit and any search terms used.

This information may be collected even if you do not register an account with us.

How do we use your personal information?

  • We use this information to make your browsing and purchasing experience as easy and enjoyable as possible.
  • To process your order including delivery, payment and returns.
  • Online account holders require an email address and password to access their account.
  • To send you special offers and promotions that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time.
  • Any information we collect about customers’ browsing and buying habits is used to for statistical analysis and to continuously improve our website and the products and services offered to our customers.
  • To assist in the detection and prevention of fraud.
  • Our Courier Service has selected access to your details for delivery purposes only

Why do we contact you?

  • We contact you to update you on exciting new product launches, exhibitions, sales and offers which are exclusive to our Contact List. You can opt out of marketing emails at any time – see below for more details.
  • We will contact you by email or telephone to notify you of updates to your order.
  • We will contact you by telephone if there is a problem with your order or if we need to get in touch regarding a refund.
  • For items being delivered by our courier, the courier company may send you an email or a text message with a delivery update if you provided a valid phone number and email address when you placed the order.
  • Electronic confirmations for any website orders will be sent via email.

Marketing communications

  • You can sign up to receive marketing communications when completing a sample request online.
  • Marketing communications may be sent either electronically via email or physically through the post.

How to unsubscribe from marketing communications?

  • All Warwick customers have the choice to refine or opt out of receiving marketing communications from us.
  • If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications. If you have an online sample account, you can also update your preferences here. Alternately please contact our head office.

Why do we collect information?

We collect information about you to provide you with the products and services you request, and that may be of interest to you. It is also used to send you notifications about your order (if you place one). We use cookies on our website to store the details you have entered, which will enable our systems to remember the items added to your samples basket.

Where do we collect information from

We collect the following information that you may be unaware of:

  • the name of the domain from which you access the internet
  • the date and time you access our site
  • the internet address of the website from which you linked directly to our site

Cookies

This website uses things called “Cookies” to ensure your experience of the site, and our ability to improve it is enhanced. Specifically, the following Cookies are in use:

- Google Analytics (3rd party). We use this to see how many visitors we are getting, and how they found us. You can find out more about Google Analytics’ Cookies here

- Social Media Sharing and Integration (3rd party). We use Facebook functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles. You can find out more about Facebook’s Cookie use here

- We also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site. You can find out about YouTube’s Cookie policy here and Vimeo’s here

A cookie is a small file which asks permission to be placed on your computer's hard drive. The Warwick Fabrics website uses cookies to record a unique reference on your computer. The use of cookies allows us to remember the goods that you placed in your samples basket. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

Disclosure

We do not store credit card details, nor do we share financial details or any other details you give us with any 3rd parties.

Retention policies

Any information that we no longer require is destroyed. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

Access and correction

The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. However, you may access your information at any time. If you would like to know what information we hold about you please contact Head Office. If you discover that there is an error or information is missing, please notify us and we will try to correct or add the information as soon as possible. We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.

Changes to this privacy policy

Warwick Fabrics may change its privacy policy from time to time. Any such changes will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You should check this page from time to time to ensure that you are happy with any changes.

Disputes

If you believe that our organization has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact Head Office.